24/7 AI Call Answering & Job Booking for Home Service Businesses
Answer Every Call. Book Every Job. Even at 2 AM.
In home services, speed wins. When a pipe bursts at midnight or an AC fails in July, customers call the first company that answers. If you don't pick up, they move to your competitor. Studies show that 64% of emergency service calls happen outside business hours, and the average home service business misses 38% of incoming calls.
Funnder's AI receptionist never sleeps, never takes lunch, and never puts customers on hold. It answers in your company's voice, qualifies the job urgency, checks your real-time availability, and books the appointment—all in under 90 seconds. Whether it's a routine maintenance call or a weekend emergency, your AI agent captures every opportunity while you focus on the work that pays.
Home Services Industry Reality Check:
- $47,000 average annual revenue loss from missed calls per technician
- 78% of customers hire the first contractor who answers
- 2.3 minutes average time before customers call a competitor
- 62% of high-value emergency calls come after 6 PM or on weekends
- $385 average ticket value for after-hours emergency calls vs. $165 for routine
Built for Your Trade
Plumbing Services
Your AI knows the difference between a dripping faucet and a burst pipe. It triages emergencies, quotes typical price ranges for common jobs, schedules routine maintenance, and dispatches emergency crews immediately. It even asks about water shut-off valve locations for emergencies and provides immediate first-aid instructions to minimize damage while your tech is en route.
HVAC Companies
The AI understands seasonal urgency—a broken AC in August is an emergency, in November it's not. It captures equipment model numbers, asks about unusual noises or smells, schedules seasonal maintenance contracts, and even upsells service agreements. During peak season, it manages your capacity intelligently, offering next-available slots while capturing competitor refugees.
Electrical Contractors
Safety is paramount in electrical work. Your AI screens for dangerous situations (sparking, burning smells), advises immediate safety actions when needed, captures permit requirements for bigger jobs, and ensures licensed electrician dispatch for code-required work. It knows when to tell someone to shut off their main breaker and when to suggest they evacuate and call 911.
Roofing & Exteriors
The AI handles the long sales cycle of roofing projects. It schedules free inspections, captures insurance claim information, sends photo upload links for damage documentation, and follows up on estimates systematically. After storms, it manages the surge in calls, prioritizing active leaks over inspection requests.
Pest Control Services
Your AI identifies pest types through smart questioning, determines urgency levels (termites vs. ants), schedules recurring treatment plans, and manages service reminders. It knows to ask about pets and children for treatment safety considerations and can explain your eco-friendly options to concerned customers.
The Hidden Costs of Missed Opportunities
The After-Hours Gold Mine You're Missing
Your best customers—those with urgent, high-paying emergencies—call when you're asleep. A burst pipe at 11 PM is a $2,000 job. A weekend AC failure is $800 minimum. But if you don't answer, they find someone who does. After-hours calls convert at 87% with immediate response versus 12% with next-day callbacks. Every night you're unavailable, money flows to your always-on competitors.
The Answering Service Problem
Traditional answering services are expensive ($400-1,500/month) and ineffective. They don't know your business, can't quote prices, can't check your schedule, and often irritate customers with scripted responses. By morning, that hot lead is cold, already serviced by a competitor who actually answered their needs, not just their call.
The Technician Productivity Drain
Your highest-paid technicians waste 45 minutes daily on scheduling calls, returning voicemails, and texting customers. That's $18,000 per technician annually in lost billable hours. Meanwhile, your office manager drowns in routine scheduling instead of focusing on customer satisfaction and growth initiatives.
The Quote Follow-Up Failure
You spend an hour creating a detailed quote, send it off, and then... silence. Without systematic follow-up, 67% of quotes die in email inboxes. Your close rate suffers not because your prices are wrong, but because you're not there when the customer is ready to decide.
Complete Home Services AI Platform
Intelligent Call Handling That Sounds Human
Your customers won't know they're talking to AI—they'll just know someone competent answered immediately. The system uses natural conversation, understands context and urgency, asks relevant diagnostic questions, and provides accurate time windows and pricing estimates. It handles everything from "my toilet is overflowing" to "I need a quote for a full HVAC replacement."
- Natural voice that matches your brand personality
- Understanding of trade-specific terminology and slang
- Ability to handle upset customers with empathy
- Smart escalation to humans when needed
Real-Time Dispatch & Scheduling
The AI sees your entire operation in real-time. It knows who's where, what they're certified for, and when they'll be free. It can book a specific technician for a repeat customer, find the nearest available tech for an emergency, schedule multi-hour jobs without conflicts, and even optimize routes to minimize windshield time.
- Technician tracking and dispatch
- Skills-based job matching
- Buffer time management for travel and job overruns
- Automatic schedule optimization
Omnichannel Customer Communication
Customers reach out however they prefer—calling, texting, Instagram messages, or website chat. Your AI responds instantly on every channel with consistent information. It sends appointment confirmations via text, shares tech arrival times, follows up on quotes through their preferred channel, and even handles review requests post-service.
- Unified inbox for all customer communications
- SMS/text messaging with photo sharing capabilities
- Social media DM automation
- Email quote follow-up sequences
Smart Lead Capture from Every Source
Whether someone scans a QR code on your truck, clicks your Google Ad, or finds you on Angie's List, Funnder captures their information instantly. No more forms that customers abandon. The AI validates their contact info, qualifies their needs, and gets them booked before they even think about calling someone else.
- QR codes for trucks, yard signs, and mailers
- One-click booking from ads and websites
- Lead capture from Google, Yelp, and directories
- Automatic lead distribution to appropriate teams
Intelligent Pricing & Quoting
Your AI quotes accurately based on your pricing rules. It knows your flat rates, understands when to add after-hours charges, calculates travel fees by zone, and can even offer financing options. For complex jobs, it collects all necessary information and schedules an estimate visit, following up persistently until the job is won or lost.
- Flat-rate pricing for common jobs
- Dynamic pricing for emergency/after-hours calls
- Membership and service agreement recognition
- Financing option presentation and applications
A Day in Your Automated Business
2:30 AM - Emergency Water Heater Failure
Sarah's water heater bursts, flooding her basement. She frantically Googles "emergency plumber near me" and calls your number. Your AI answers immediately: "I understand you have an emergency. Let me help you right away." It confirms the flooding situation, advises her to shut off the main water valve (offering guidance on how to find it), captures her address, and checks your emergency technician availability. Finding Tom is on-call and 15 minutes away, it books the job, sends Tom a text with all details, and tells Sarah: "Tom will be there within 30 minutes. He specializes in water heater emergencies. The emergency call fee is $150, plus parts and labor. I'm sending you Tom's photo and truck details now so you know it's him." Sarah receives a text with Tom's ETA and tracking link. You just captured a $1,800 emergency job while sleeping.
10:00 AM - The Quote Follow-Up Machine
Three days ago, Mike received your quote for a new HVAC system—$8,500. He hasn't responded. Your AI sends a friendly text: "Hi Mike, just checking if you had any questions about the HVAC quote we sent Tuesday? Happy to discuss financing options that could get this down to $140/month." Mike responds that he's comparing quotes. The AI offers to match any written competitor quote and throws in a free smart thermostat. Mike books the installation. Your AI just closed an $8,500 sale you would have lost.
6:00 PM - The Maintenance Contract Upsell
Jennifer calls for a routine AC tune-up. While scheduling, your AI mentions: "I see you've used us three times in the past year. Our maintenance plan would have saved you $180 on those visits, plus you'd get priority emergency service and 15% off repairs. Would you like me to add that for just $19/month?" Jennifer agrees. That's $228 in annual recurring revenue from a call that was just going to be a $89 tune-up.
Seamless Integration with Your Current Tools
Funnder doesn't replace your systems—it makes them work harder. We integrate with all major home service platforms if they have a webhook, API or MCP:
| Field Service Management | Accounting & Invoicing | Marketing & Leads |
|---|---|---|
| ServiceTitan | QuickBooks | Google Local Services Ads |
| Housecall Pro | FreshBooks | Angie's List |
| Jobber | Xero | HomeAdvisor |
| FieldEdge | Square | Thumbtack |
| ServiceM8 | Yelp | |
| Workiz |
Common Questions from Contractors
Stop Losing Money While You Sleep
Every night without Funnder, profitable emergency calls go to your competitors. Every weekend, high-value jobs slip through your fingers. The average home service business loses $93,000 annually to missed opportunities. How much are you leaving on the table?
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